An information audit is a systematic process through which an organisation can understand its knowledge and information needs, what it knows, the information flows and gaps. Resulting from an information audit is an ‘information map’ which can be used as the basis for designing e-government solutions, as well as for the foundation of a corporate information strategy or a knowledge management strategy.
Information and knowledge are now recognised as core assets of any organisation and are potentially the source of an organization developing citizen centric and cost effective services. The main benefit of an information audit is the development of a much better understanding of this prize asset and how it can be used to stimulate creativity and innovation. Specifically an information audit will be to identify how the organisation can: